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Environment:
Our aim is to ensure all End Of Life Vehicles are handled in the proper manner.

De-pollution:

As an affiliate of GreenVehicleDisposal.com, you are required to depollute every End Of Life Vehicle you receive on site.

This is not a lengthy process and should only require 10-15 minutes for a properly trained technician.

This process involves:

  • The removal of the battery for safety reasons, batteries may also be reused or recycled.
  • All fluids are drained of and contained appropriately.
  • These fluids include: fuel, engine oil, transmission fluid, engine coolant, and windshield washer fluid.
  • The refrigerant is recovered, if applicable.
  • Wheels are removed.
  • Tires are separated.
  • Hazardous materials are removed such as Mercury switches.

The following chart breaks down what materials must be removed prior to dismantling and recycling:

Material Handling Procedure
Oils and Greases
(engine oil, transmission, brake, steering fluid)
Reused by auto recycler or removed to a licensed facility.
Coolant, Fuel, Windshield Fluid Reused by auto recycler or sold/given to customers.
Lead Acid Batteries Either re-sold or removed from premise by a licensed recycling facility.
Tires Good quality tires resold domestically or exported.
Scrap tires removed from facility by service company who is licensed or are taken to licensed tire facilities.
CFCs, HCFCs All air-conditioning systems are evacuated by a trained. licensed technician. Used refrigerant is sold to a licensed buyer for reuse.

Site Requirements:

The regulations on the storage of end of life vehicles:

These regulations stipulate the environmental standards as required by GreenVehicleDisposal.com. We maintain the right and responsibility to randomly check any GreenVehicleDisposal.com’s affiliated Authorized Treatment Facilities (ATF’s), although it is the ultimate responsibility of the Authorized Treatment Facility itself to make sure they operate under the regulations provided.

For the appropriate management of end of life vehicles to occur, member Authorized Treatment Facilities must meet the values as outlined by GreenVehicleDisposal.com with respect to the storage, de-pollution and dismantling of end of life vehicles.

These regulations apply to all vehicles as well as motorcycles also. No matter what the size of vehicle, they all have the same polluting potential.

Regulations applicable to all sites involved in the handling of end of life vehicles:

  • Authorized Treatment Facilities must provide adequate surfaces for their sites. These areas must have the necessary spillage collection amenities, containers and cleansers readily available.
  • A surface will be deemed unacceptable if it is permeable, in those areas where de-pollution is taking place. The following constitute an unacceptable surface:
  • If it is made up exclusively of hard standing (crushed/broken bricks as well as other types of accumulated materials). If the slabs and/or paving is not properly joined/sealed.
  • Any type of spillage or surface water will not be contained within the system; this includes fluid such as battery acids etc.
  • It is made of a material where harsh physical activity is likely to damage the environment.
  • Those vehicles that have not yet undergone the extensive process of de-pollution, remain dangerous and are considered hazardous waste and must be kept in a controlled area.
  • If any evidence surfaces that indicate current practices are contributing to the pollution of that area, it must serve as an indication that such practices are insufficient and require immediate reassessment and necessary action..

Spillage Collection:

  • Impermeable surfaces are to facilitate as the primary means to achieve the containment of spillage. Nevertheless, the implementation and availability of spillage kits is of utmost necessity to deal with spills as they arise..

Regulations for sites treating End of Life Vehicles:

  • All necessary steps must be taken to ensure the safe and precautionary measures are taken to bring about the proper treatment of end of life vehicles.
  • There must be appropriate storage for End Of Life Vehicles as well as the parts removed from End Of Life Vehicles.
  • Batteries must be removed from End Of Life Vehicles and placed in containers set aside for batteries exclusively.
  • All containers used must be secure to ensure fluids cannot escape; these containers must be stored in a roofed area.

Removal and Storage of fluids:

  • GreenVehicleDisposal.com requires the removal and separate collection of vehicle fluids. These include: gas, engine oil, transmission oil, antifreeze, refrigerants, etc.
  • Our objective is to facilitate the reuse, recycling and recovery of waste fluids thereby minimizing the overall impact of these fluids on the environment.
  • It is important to note that End Of Life Vehicles that have not been depolluted are classified as hazardous waste.
  • The proper treatment of End Of Life Vehicles is necessary to adhering to all applicable health and safety regulations.
  • With reference to storage containers, these containers must come equipped with a secondary storage system in case the primary unit fails.

Tires:

  • GreenVehicleDisposal.com requires the apt storage of tires, which must take into account fire preventative measures. Stockpiling of tires produces a safety hazard and must be avoided.

Ozone Depleting Materials:

  • Any End Of Life Vehicle containing Ozone depleting agents (such as CFC’s), must have such fluids removed for recycling or disposal.
  • Your local environment legislation should outline this process as unique to your respective area.

Mercury:

  • All vehicle components containing Mercury must be recovered and disposed of accordingly. Information provided by vehicle manufacturers will greatly aid with the recovery of this substance.

***GreenVehicleDisposal.com does not permit the burning of waste***

Customer Service:
Our aim is to ensure customers are satisfied with the service we provide.

Customer service and the relationship we hope to create with every one of our customers, is a primary objective at GreenVehicleDisposal.com, without the commitment of our customer base, the disposal of end of life vehicles in an environmentally sound manner would not be possible.

By customers bringing in their vehicles to an GreenVehicleDisposal.com affiliated Authorized Treatment Facility, they are doing their part in contributing to the future sustainability of our environment.

GreenVehicleDisposal.com is committed to:

  • Providing our customers with facilities they can easily find via GreenVehicleDisposal.com.
  • Providing numerous Authorized Treatment Facilities all over North America so that no matter where our customers are,
    GreenVehicleDisposal.com can pick up their End Of Life Vehicle.
  • Providing customers with a polite and friendly trained and professional team of staff readily available to aid with any queries our customers may have.
  • Providing our customers with a clean and safe environment at each of our affiliated Authorized Treatment Facilities where they may wait while documentation is efficiently being processed.
  • Providing or mailing our customers with a Certificate Of Destruction or Deregistration that acts as their proof they have done their part for the environment by disposing of their End Of Life Vehicle at GreenVehicleDisposal.com.
  • Providing our customers with a customer care questionnaire based on our service provision to ensure our continued high standards of service.

Vehicle Pickups:
When a customer has requested a vehicle pick up via phone, follow the below steps in order to ensure accuracy:

  1. Dispatch receives call.
  2. Dispatch discusses with customer regarding details and to negotiate price. Dispatch explains how program works.
  3. Dispatch prepares pickup information for tow truck driver; request slip and coupon with Customer’s name written on it.
  4. Tow Truck Driver receives pickup information.
  5. Tow Truck driver calls Customer from Cell or Office to confirm that the customer is at home.
  6. Driver goes to location and addresses Customer.
  7. Any monetary exchange is negotiated by Driver unless agreed upon by Dispatch earlier.
  8. Driver gets the customer to sign off on the pick up order.
  9. Payment is received.
  10. Customer signs over the ownership to the affiliate’s company.
  11. Driver takes picture of vehicle with/without Customer.
  12. Vehicle is loaded up and brought back to Affiliate’s location.
  13. Information on vehicles and Customers is uploaded to main office at the end of day.

E-mail requests:
Due to the high volume of anticipated e-mail pick up requests, it is vital that an employee at any given facility is assigned the role of receiving these requests.

  1. Dispatch coordinator responds to e-mail pick up request.
  2. This response includes an indication as to whether GreenVehicleDisposal.com could meet the customer’s request for date and time of pick up.
  3. If there is any field left unanswered in the pick-up request form, dispatch coordinator must call customer at one of the telephone numbers provided.
  4. Dispatch prepares pickup information for tow truck driver; request slip and coupon with Customer’s name written on it.
  5. Tow Truck Driver receives pickup information.
  6. Tow Truck driver calls Customer from Cell or Office to confirm that the customer is at home.
  7. Driver goes to location and addresses Customer.
  8. Any monetary exchange is negoiated by Driver unless agreed upon by Dispatch earlier.
  9. Driver gets the customer to sign off on the pick up order.
  10. Payment is received.
  11. Customer signs over the ownership to the affiliate’s company.
  12. Driver takes picture of vehicle with/without Customer.
  13. Vehicle is loaded up and brought back to Affiliate’s location.
  14. Information on vehicles and Customers is uploaded to main office at the end of day.

Vehicle Donations:

  • Customer completes our on-line donation form.
  • They will receive e-mail shortly thereafter, indicating that we have or have not received your request.
  • A donations representative will contact the customer following a review of their request (within 24 hours).
  • Once all criteria have been fulfilled, an e-mail that includes instruction as to how to proceed with the donation will be sent.
  • If any problems arise, a donations representative must contact the customer ASAP.
  • Completed donation forms are sent off to our nearest Authorized Treatment Facility (ATF), for processing. This is where pick up will be arranged.
  • The dispatch coordinator contacts customer to clarify a time and date for the pick up of their vehicle.
  • Dispatch prepares pickup information for tow truck driver; request slip and coupon with Customer’s name written on it.
  • Tow Truck Driver receives pickup information.
  • Tow Truck driver calls Customer from Cell or Office to confirm that the customer is at home.
  • Driver goes to location and addresses Customer.
  • Driver gets the customer to sign off on the pick up order.
  • Customer signs over the ownership to the affiliate’s company.
  • Driver takes picture of vehicle with/without Customer
  • Vehicle is loaded up and brought back to Affiliate’s location
  • Information on vehicles and Customers is uploaded to main office at the end of day.
  • The dispatch coordinator, via e-mail, sends a car tax receipt request form.

Important information to remember with all pick-ups:

  • Prices charged to Customer must be reasonable and competitive for the region and range must be indicated on the website.
  • Every effort must be made to indicate methods of payments available, affiliates should find out whether it would be feasible to make it an option for the drivers to carry a portable debit machine if available in their area.
  • Drivers should be equipped with cell phones so that they are accessible at all working times.
  • After hours pick ups should be according the affiliate but each one should be flexible and the option should be stated on their site.

Thank-you process:
For every vehicle picked up and sent to one of our member affiliates, GreenVehicleDisposal.com believes it is of utmost necessity to express our sincere gratitude to each and every customer. The manner by which our network accomplishes this task is to:

  • (Optional)Offer to have every vehicle photographed (with or without customer) at point of pick up.
  • Have every affiliate forward their day-to-day reports of customers served to head office with batch of photographs taken throughout the day.
  • At this each individual ATF will create thank-you packages unique to every individual customer. This will include a thank-you card, a photograph of their contribution, customer service survey and Certificate of Destruction or Deregistration.
  • Once customer service survey is received by affiliate, a customer service representative will make a follow up call to ensure the service from GreenVehicleDisposal.com met their needs.

Affiliate Satisfaction:
Our aim is to ensure our affiliates are satisfied with and truly benefit from the functioning of our network.

Supplies:
Corporate office handles all of the purchasing and distribution of supplies. All of our supplies are uniform from affiliate to affiliate, which helps us strengthen our brand power across North America.

For all of your supplies needs:

  • E-mail your request via our affiliate extranet.
  • You will see a link to supplies@GreenVehicleDisposal.com.
  • Fill out the order form attached and return to us via e-mail.
  • Our affiliate coordinator will contact you via e-mail once order is ready to be processed (usually 24 hours) to ensure correct information has been obtained.
  • The order will then be processed.
  • Due to the scope of our network please allow 2-4 weeks for arrival of supplies.
  • All affiliates have pre-authorized payment accounts set up with corporate office for the payment of supplies.

Reports:
For GreenVehicleDisposal.com to flourish as an entire network, we require that each of our affiliates forward us the following reports:

  1. Customer information.
  2. Number of vehicles picked up.
  3. Customer service survey responses.
  4. Troubleshooting reports.
  5. Service reports based on End Of Life Vehicle treatment process.

These reports are to be maintained daily and required by the following business day at 10am for review by corporate office.

Territories:
Our business revolves around the availability of vehicles for pick-up, as a result, GreenVehicleDisposal.com allows each of our affiliates to choose the territories they wish to service. Primarily, this is based on a first come, first serve basis. As time persists, affiliates will be allowed to add/drop territories if they wish. For additional territory, this can take place immediately. Whereas with dropped territory, at least a month is required that allows corporate office to ‘auction’ that territory to those surrounding areas.

Marketing:
All advertising and marketing for GreenVehicleDisposal.com is carried out by corporate office. The cost of this is associated with a portion of your monthly administrative fee. This also includes maintaining the corporate web-site where much of our advertising takes place. Each of our affiliates have their own page on the corporate website which should look similar to:

Operated by: JO-JO’S AUTO RECYCLING

The Authorized Treatment Facility in your region is JO-JO’S AUTO RECYCLING, an affiliate since 2006. Jo-Jo’s Auto recycling is a member of …

As an auto recycler and a participant in environmentally friendly recycling practices, we process all vehicles so that damage to the environment is minimized. With our fluid evacuation system we drain the harmful fluids from the vehicle before processing so that these pollutants do not go into the ground water.

Jo-Jo’s has computerized inventory of recycled used parts. Jo-Jo’s sales team is happy to serve all customers.

Contact:
Joe via email at jo-jos@GreenVehicleDisposal.com or call 1-877-End Of Life ext.
12345
If you wish to drive in your vehicle Jo-Jo’s is located
1234 Any Street, Any Town, Any State

Hours of Operation:
Mon to Fri 9-5 EST Closed weekends

Click here for your On-Line Car Pick Up Form.

Other services: Used Parts Sales. End of Life Vehicle Collection, Abandoned
Vehicle Services.

Additional features can be made available: logo, live link to website, live link to map of directions, coupons. Ask your customer service representative.

Affiliate Responsibilities:
Our aim is to ensure the development of GreenVehicleDisposal.com that is only possible with each of our affiliates fulfilling their objectives.

As affiliates of GreenVehicleDisposal.com, our members must:

  1. Be an active member of GreenVehicleDisposal.com by following all membership requirements and procedures.
  2. Purchase and promote all applicable GreenVehicleDisposal.com advertising mediums.
  3. Be available if any training seminars/workshops were to arise that contributed to the betterment of GreenVehicleDisposal.com in terms of procedures and codes of conduct, if not, will send a representative.
  4. Take any opportunity to enhance the customer service, quality and reputation of GreenVehicleDisposal.comthat will directly contribute to the betterment of their institute.
  5. Understand that based on our industry, that is constantly changing and adapting to new technologies and procedures, the requirements of their institute as an GreenVehicleDisposal.com affiliate may also change.

Our affiliates are each responsible for making sure the following standards have been met:

Business Standards:

  • Sufficient or paved customer parking area.
  • A sterile and well-controlled sales facility and reception area.
  • Descriptive yet friendly signage to facilitate customers maneuvering through your site.
  • The maintenance of building and site reflects an organized and safe venture.
  • Any company-owned tow trucks are well kept to ensure employee safety.

Environmental Standards:

  • All fluids, such as gas, engine oil, transmission fluid, and antifreeze, must be adequately removed and stored before dismantling/crushing vehicles.
  • All mentioned fluids are stored within a building or within some type of containment if outside.
  • All batteries are removed from vehicles and stored in a covered area on impermeable ground or within covered plastic containers.
  • All refrigerant is removed from vehicles (where applicable) by one of the following methods: R-12 recovery machine
  • R-134a recovery machine
  • Licensed removal vendor
  • All engines and transmissions removed either for sale or as cores must be stored under an impermeable roof or outside within covered weather resistant containers.
  • Tires removed are transferred to licensed disposal sites only.

Safety Standards:

  • Must meet all local business standards.
  • Any individual involved in the treatment of End Of Life Vehicles must use personal protective equipment such as gloves, hard hats, safety shoes, safety clothing, goggles and safety shields as required.
  • Readily accessible eyewash stations.
  • Readily available fire extinguishers (must be charged and ready for use).
  • Spill Kits.
  • Health and Safety specialists on site.

Licensing and Regulatory Standards:

  • Must meet all local licensing and regulatory standards.
  • Have current business licenses and permits.
  • Is familiar with any applicable governmental legislated Environmental Standards.

IMPORTANT: Every individual member is responsible for their own compliance as to existing municipal/local, provincial/state, or federal regulations.

Fees:
We require a $200 USD one time set-up fee and $150/month administrative fee for the services provided to you. A territorial fee of $1/1000 population/month will be charged after the program is fully launched.

Need more help?
Please email our Help Center.

Environment:
Our aim is to ensure all End Of Life Vehicles are handled in the proper manner.

De-pollution:

As an affiliate of GreenVehicleDisposal.com, you are required to depollute every End Of Life Vehicle you receive on site.

This is not a lengthy process and should only require 10-15 minutes for a properly trained technician.

This process involves:

  • The removal of the battery for safety reasons, batteries may also be reused or recycled.
  • All fluids are drained of and contained appropriately.
  • These fluids include: fuel, engine oil, transmission fluid, engine coolant, and windshield washer fluid.
  • The refrigerant is recovered, if applicable.
  • Wheels are removed.
  • Tires are separated.
  • Hazardous materials are removed such as Mercury switches.

The following chart breaks down what materials must be removed prior to dismantling and recycling:

Material Handling Procedure
Oils and Greases
(engine oil, transmission, brake, steering fluid)
Reused by auto recycler or removed to a licensed facility.
Coolant, Fuel, Windshield Fluid Reused by auto recycler or sold/given to customers.
Lead Acid Batteries Either re-sold or removed from premise by a licensed recycling facility.
Tires Good quality tires resold domestically or exported.
Scrap tires removed from facility by service company who is licensed or are taken to licensed tire facilities.
CFCs, HCFCs All air-conditioning systems are evacuated by a trained. licensed technician. Used refrigerant is sold to a licensed buyer for reuse.

Site Requirements:

The regulations on the storage of end of life vehicles:

These regulations stipulate the environmental standards as required by GreenVehicleDisposal.com. We maintain the right and responsibility to randomly check any GreenVehicleDisposal.com’s affiliated Authorized Treatment Facilities (ATF’s), although it is the ultimate responsibility of the Authorized Treatment Facility itself to make sure they operate under the regulations provided.

For the appropriate management of end of life vehicles to occur, member Authorized Treatment Facilities must meet the values as outlined by GreenVehicleDisposal.com with respect to the storage, de-pollution and dismantling of end of life vehicles.

These regulations apply to all vehicles as well as motorcycles also. No matter what the size of vehicle, they all have the same polluting potential.

Regulations applicable to all sites involved in the handling of end of life vehicles:

  • Authorized Treatment Facilities must provide adequate surfaces for their sites. These areas must have the necessary spillage collection amenities, containers and cleansers readily available.
  • A surface will be deemed unacceptable if it is permeable, in those areas where de-pollution is taking place. The following constitute an unacceptable surface:
  • If it is made up exclusively of hard standing (crushed/broken bricks as well as other types of accumulated materials). If the slabs and/or paving is not properly joined/sealed.
  • Any type of spillage or surface water will not be contained within the system; this includes fluid such as battery acids etc.
  • It is made of a material where harsh physical activity is likely to damage the environment.
  • Those vehicles that have not yet undergone the extensive process of de-pollution, remain dangerous and are considered hazardous waste and must be kept in a controlled area.
  • If any evidence surfaces that indicate current practices are contributing to the pollution of that area, it must serve as an indication that such practices are insufficient and require immediate reassessment and necessary action..

Spillage Collection:

  • Impermeable surfaces are to facilitate as the primary means to achieve the containment of spillage. Nevertheless, the implementation and availability of spillage kits is of utmost necessity to deal with spills as they arise..

Regulations for sites treating End of Life Vehicles:

  • All necessary steps must be taken to ensure the safe and precautionary measures are taken to bring about the proper treatment of end of life vehicles.
  • There must be appropriate storage for End Of Life Vehicles as well as the parts removed from End Of Life Vehicles.
  • Batteries must be removed from End Of Life Vehicles and placed in containers set aside for batteries exclusively.
  • All containers used must be secure to ensure fluids cannot escape; these containers must be stored in a roofed area.

Removal and Storage of fluids:

  • GreenVehicleDisposal.com requires the removal and separate collection of vehicle fluids. These include: gas, engine oil, transmission oil, antifreeze, refrigerants, etc.
  • Our objective is to facilitate the reuse, recycling and recovery of waste fluids thereby minimizing the overall impact of these fluids on the environment.
  • It is important to note that End Of Life Vehicles that have not been depolluted are classified as hazardous waste.
  • The proper treatment of End Of Life Vehicles is necessary to adhering to all applicable health and safety regulations.
  • With reference to storage containers, these containers must come equipped with a secondary storage system in case the primary unit fails.

Tires:

  • GreenVehicleDisposal.com requires the apt storage of tires, which must take into account fire preventative measures. Stockpiling of tires produces a safety hazard and must be avoided.

Ozone Depleting Materials:

  • Any End Of Life Vehicle containing Ozone depleting agents (such as CFC’s), must have such fluids removed for recycling or disposal.
  • Your local environment legislation should outline this process as unique to your respective area.

Mercury:

  • All vehicle components containing Mercury must be recovered and disposed of accordingly. Information provided by vehicle manufacturers will greatly aid with the recovery of this substance.

***GreenVehicleDisposal.com does not permit the burning of waste***

Customer Service:
Our aim is to ensure customers are satisfied with the service we provide.

Customer service and the relationship we hope to create with every one of our customers, is a primary objective at GreenVehicleDisposal.com, without the commitment of our customer base, the disposal of end of life vehicles in an environmentally sound manner would not be possible.

By customers bringing in their vehicles to an GreenVehicleDisposal.com affiliated Authorized Treatment Facility, they are doing their part in contributing to the future sustainability of our environment.

GreenVehicleDisposal.com is committed to:

  • Providing our customers with facilities they can easily find via GreenVehicleDisposal.com.
  • Providing numerous Authorized Treatment Facilities all over North America so that no matter where our customers are,
    GreenVehicleDisposal.com can pick up their End Of Life Vehicle.
  • Providing customers with a polite and friendly trained and professional team of staff readily available to aid with any queries our customers may have.
  • Providing our customers with a clean and safe environment at each of our affiliated Authorized Treatment Facilities where they may wait while documentation is efficiently being processed.
  • Providing or mailing our customers with a Certificate Of Destruction or Deregistration that acts as their proof they have done their part for the environment by disposing of their End Of Life Vehicle at GreenVehicleDisposal.com.
  • Providing our customers with a customer care questionnaire based on our service provision to ensure our continued high standards of service.

Vehicle Pickups:
When a customer has requested a vehicle pick up via phone, follow the below steps in order to ensure accuracy:

  1. Dispatch receives call.
  2. Dispatch discusses with customer regarding details and to negotiate price. Dispatch explains how program works.
  3. Dispatch prepares pickup information for tow truck driver; request slip and coupon with Customer’s name written on it.
  4. Tow Truck Driver receives pickup information.
  5. Tow Truck driver calls Customer from Cell or Office to confirm that the customer is at home.
  6. Driver goes to location and addresses Customer.
  7. Any monetary exchange is negotiated by Driver unless agreed upon by Dispatch earlier.
  8. Driver gets the customer to sign off on the pick up order.
  9. Payment is received.
  10. Customer signs over the ownership to the affiliate’s company.
  11. Driver takes picture of vehicle with/without Customer.
  12. Vehicle is loaded up and brought back to Affiliate’s location.
  13. Information on vehicles and Customers is uploaded to main office at the end of day.

E-mail requests:
Due to the high volume of anticipated e-mail pick up requests, it is vital that an employee at any given facility is assigned the role of receiving these requests.

  1. Dispatch coordinator responds to e-mail pick up request.
  2. This response includes an indication as to whether GreenVehicleDisposal.com could meet the customer’s request for date and time of pick up.
  3. If there is any field left unanswered in the pick-up request form, dispatch coordinator must call customer at one of the telephone numbers provided.
  4. Dispatch prepares pickup information for tow truck driver; request slip and coupon with Customer’s name written on it.
  5. Tow Truck Driver receives pickup information.
  6. Tow Truck driver calls Customer from Cell or Office to confirm that the customer is at home.
  7. Driver goes to location and addresses Customer.
  8. Any monetary exchange is negoiated by Driver unless agreed upon by Dispatch earlier.
  9. Driver gets the customer to sign off on the pick up order.
  10. Payment is received.
  11. Customer signs over the ownership to the affiliate’s company.
  12. Driver takes picture of vehicle with/without Customer.
  13. Vehicle is loaded up and brought back to Affiliate’s location.
  14. Information on vehicles and Customers is uploaded to main office at the end of day.

Vehicle Donations:

  • Customer completes our on-line donation form.
  • They will receive e-mail shortly thereafter, indicating that we have or have not received your request.
  • A donations representative will contact the customer following a review of their request (within 24 hours).
  • Once all criteria have been fulfilled, an e-mail that includes instruction as to how to proceed with the donation will be sent.
  • If any problems arise, a donations representative must contact the customer ASAP.
  • Completed donation forms are sent off to our nearest Authorized Treatment Facility (ATF), for processing. This is where pick up will be arranged.
  • The dispatch coordinator contacts customer to clarify a time and date for the pick up of their vehicle.
  • Dispatch prepares pickup information for tow truck driver; request slip and coupon with Customer’s name written on it.
  • Tow Truck Driver receives pickup information.
  • Tow Truck driver calls Customer from Cell or Office to confirm that the customer is at home.
  • Driver goes to location and addresses Customer.
  • Driver gets the customer to sign off on the pick up order.
  • Customer signs over the ownership to the affiliate’s company.
  • Driver takes picture of vehicle with/without Customer
  • Vehicle is loaded up and brought back to Affiliate’s location
  • Information on vehicles and Customers is uploaded to main office at the end of day.
  • The dispatch coordinator, via e-mail, sends a car tax receipt request form.

Important information to remember with all pick-ups:

  • Prices charged to Customer must be reasonable and competitive for the region and range must be indicated on the website.
  • Every effort must be made to indicate methods of payments available, affiliates should find out whether it would be feasible to make it an option for the drivers to carry a portable debit machine if available in their area.
  • Drivers should be equipped with cell phones so that they are accessible at all working times.
  • After hours pick ups should be according the affiliate but each one should be flexible and the option should be stated on their site.

Thank-you process:
For every vehicle picked up and sent to one of our member affiliates, GreenVehicleDisposal.com believes it is of utmost necessity to express our sincere gratitude to each and every customer. The manner by which our network accomplishes this task is to:

  • (Optional)Offer to have every vehicle photographed (with or without customer) at point of pick up.
  • Have every affiliate forward their day-to-day reports of customers served to head office with batch of photographs taken throughout the day.
  • At this each individual ATF will create thank-you packages unique to every individual customer. This will include a thank-you card, a photograph of their contribution, customer service survey and Certificate of Destruction or Deregistration.
  • Once customer service survey is received by affiliate, a customer service representative will make a follow up call to ensure the service from GreenVehicleDisposal.com met their needs.

Affiliate Satisfaction:
Our aim is to ensure our affiliates are satisfied with and truly benefit from the functioning of our network.

Supplies:
Corporate office handles all of the purchasing and distribution of supplies. All of our supplies are uniform from affiliate to affiliate, which helps us strengthen our brand power across North America.

For all of your supplies needs:

  • E-mail your request via our affiliate extranet.
  • You will see a link to supplies@GreenVehicleDisposal.com.
  • Fill out the order form attached and return to us via e-mail.
  • Our affiliate coordinator will contact you via e-mail once order is ready to be processed (usually 24 hours) to ensure correct information has been obtained.
  • The order will then be processed.
  • Due to the scope of our network please allow 2-4 weeks for arrival of supplies.
  • All affiliates have pre-authorized payment accounts set up with corporate office for the payment of supplies.

Reports:
For GreenVehicleDisposal.com to flourish as an entire network, we require that each of our affiliates forward us the following reports:

  1. Customer information.
  2. Number of vehicles picked up.
  3. Customer service survey responses.
  4. Troubleshooting reports.
  5. Service reports based on End Of Life Vehicle treatment process.

These reports are to be maintained daily and required by the following business day at 10am for review by corporate office.

Territories:
Our business revolves around the availability of vehicles for pick-up, as a result, GreenVehicleDisposal.com allows each of our affiliates to choose the territories they wish to service. Primarily, this is based on a first come, first serve basis. As time persists, affiliates will be allowed to add/drop territories if they wish. For additional territory, this can take place immediately. Whereas with dropped territory, at least a month is required that allows corporate office to ‘auction’ that territory to those surrounding areas.

Marketing:
All advertising and marketing for GreenVehicleDisposal.com is carried out by corporate office. The cost of this is associated with a portion of your monthly administrative fee. This also includes maintaining the corporate web-site where much of our advertising takes place. Each of our affiliates have their own page on the corporate website which should look similar to:

Operated by: JO-JO’S AUTO RECYCLING

The Authorized Treatment Facility in your region is JO-JO’S AUTO RECYCLING, an affiliate since 2006. Jo-Jo’s Auto recycling is a member of …

As an auto recycler and a participant in environmentally friendly recycling practices, we process all vehicles so that damage to the environment is minimized. With our fluid evacuation system we drain the harmful fluids from the vehicle before processing so that these pollutants do not go into the ground water.

Jo-Jo’s has computerized inventory of recycled used parts. Jo-Jo’s sales team is happy to serve all customers.

Contact:
Joe via email at jo-jos@GreenVehicleDisposal.com or call 1-877-End Of Life ext.
12345
If you wish to drive in your vehicle Jo-Jo’s is located
1234 Any Street, Any Town, Any State

Hours of Operation:
Mon to Fri 9-5 EST Closed weekends

Click here for your On-Line Car Pick Up Form.

Other services: Used Parts Sales. End of Life Vehicle Collection, Abandoned
Vehicle Services.

Additional features can be made available: logo, live link to website, live link to map of directions, coupons. Ask your customer service representative.

Affiliate Responsibilities:
Our aim is to ensure the development of GreenVehicleDisposal.com that is only possible with each of our affiliates fulfilling their objectives.

As affiliates of GreenVehicleDisposal.com, our members must:

  1. Be an active member of GreenVehicleDisposal.com by following all membership requirements and procedures.
  2. Purchase and promote all applicable GreenVehicleDisposal.com advertising mediums.
  3. Be available if any training seminars/workshops were to arise that contributed to the betterment of GreenVehicleDisposal.com in terms of procedures and codes of conduct, if not, will send a representative.
  4. Take any opportunity to enhance the customer service, quality and reputation of GreenVehicleDisposal.comthat will directly contribute to the betterment of their institute.
  5. Understand that based on our industry, that is constantly changing and adapting to new technologies and procedures, the requirements of their institute as an GreenVehicleDisposal.com affiliate may also change.

Our affiliates are each responsible for making sure the following standards have been met:

Business Standards:

  • Sufficient or paved customer parking area.
  • A sterile and well-controlled sales facility and reception area.
  • Descriptive yet friendly signage to facilitate customers maneuvering through your site.
  • The maintenance of building and site reflects an organized and safe venture.
  • Any company-owned tow trucks are well kept to ensure employee safety.

Environmental Standards:

  • All fluids, such as gas, engine oil, transmission fluid, and antifreeze, must be adequately removed and stored before dismantling/crushing vehicles.
  • All mentioned fluids are stored within a building or within some type of containment if outside.
  • All batteries are removed from vehicles and stored in a covered area on impermeable ground or within covered plastic containers.
  • All refrigerant is removed from vehicles (where applicable) by one of the following methods: R-12 recovery machine
  • R-134a recovery machine
  • Licensed removal vendor
  • All engines and transmissions removed either for sale or as cores must be stored under an impermeable roof or outside within covered weather resistant containers.
  • Tires removed are transferred to licensed disposal sites only.

Safety Standards:

  • Must meet all local business standards.
  • Any individual involved in the treatment of End Of Life Vehicles must use personal protective equipment such as gloves, hard hats, safety shoes, safety clothing, goggles and safety shields as required.
  • Readily accessible eyewash stations.
  • Readily available fire extinguishers (must be charged and ready for use).
  • Spill Kits.
  • Health and Safety specialists on site.

Licensing and Regulatory Standards:

  • Must meet all local licensing and regulatory standards.
  • Have current business licenses and permits.
  • Is familiar with any applicable governmental legislated Environmental Standards.

IMPORTANT: Every individual member is responsible for their own compliance as to existing municipal/local, provincial/state, or federal regulations.

Fees:
We require a $200 USD one time set-up fee and $150/month administrative fee for the services provided to you. A territorial fee of $1/1000 population/month will be charged after the program is fully launched.

Need more help?
Please email our Help Center.


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Phone: 1-877-End of Life (363-6354)
Fax: 1-888-EOL-Vehicle (365-8344)
Business Hours: M-F 8:00 am - 5:00 pm EST

webmaster@greenvehicledisposal.com
help@greenvehicledisposal.com

Most junk cars can be picked up within 24 hours.

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